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I placed an order before Christmas but for some reason the order wasn't placed. I received a confirmation but nothing stating it was not placed and I called them to find out what was up. They had no explanation. The order was sitting there and it was for family in...
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3.1
#1162953
I spent 200 on cheese and meat. I took one of the 3 pound cheeses to a new years party. It qas absolutely disgusti g. It was old and gross. Also very expensive. I should have bought cabot cheese at costco. We had to toss it . What a rip off
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Anonymous
Swiss Colony Customer Service

Hello, We are so sorry to hear this. We never want to let a customer down with our products. Please send us an email referencing this post to socialcs@sccompanies.com and incl...

Anonymous
pqn007

I know I tried them before a few times and pissed me off too!- its too little for too much!- the prices are too expensive! And the billing is terrible!- and could ruin your cr...

1.3
Product
#1160148
I placed an order with Swiss Colony a little bit late I admit, but they guaranteed my order would arrive on December 23. Naturally I waited, nothing arrived. I waited Christmas eve, nothing arrived. So of course Christmas wasn't as planned. I called December 26 to ask...
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1.8
#1155720

The Swiss Colony - Great service

The Swiss Colony
#1158544
Wife received pkg from unknown sender with signature "love you" Ready to file for divorce after 40 years ; ) but wife decided to call as my wife was surprised as well. Turned out it was from a couple who will br visiting with us next week! Saved our marriage!
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The Swiss Colony - Damaged Product

The Swiss Colony
#1150300
1.0
Details
I received severely damaged cheese cups. Don’t believe these cups could have been crushed so severely in the mail.
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Value for money

The Swiss Colony - Returned order

The Swiss Colony
#1144361
My order was returned undeliverable. I need to know the address on file and when can i expect my package? My name is Cara Mathis. My issue is NOT resolved and this is a Christmas present. Please please contact me.
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The Swiss Colony - Bad customer service

The Swiss Colony
#1120743
1.0
Details
Never ever buy from The Swiss Colony every single person I spoke with to report bad customer service gave me more customer service. Had a manager call me to resolve things started off rude and with more attitude! Gonna give them a bad google review !
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Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website
As a Customer Service agent at Swiss Colony I believe that the issue with the deliveries should be taken up with the carrier. It is not right to put all the blame on us. Carriers and the Customers need to have a better connection in the delivery process. Customers if...
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4.5
#1153779
The Swiss Colony took an online order of over $350 which consisted of 5 deliveries in 3 different states all to be delivered on a specifically specified date. None of which made it on or close to that date but from one to two weeks early! Which means 3 out of the 5...
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2.5
#1152009
Placed an order with them 2 days ago with a visa giftcard I was given by my grandmother for Christmas and it was declined for nsf, but not until 2 days later. Funny thing is that I have evidence it had funds on there. I threw the giftcard away after I spent the...
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1.0
#1146902
A ham was ordered for my family for thanksgiving, said to arrive by the day before thanksgiving, but package got shipped to post office where it sat for almost two weeks. Once they figured out there was a problem, they eventually shipped it to my home a week and a half...
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h.kitchener
h.kitchener

Perhaps you haven't noticed, but many local stores sell hams for the holidays. Why would anyone order a ham online? What could go wrong?

1.8
#1140058
Received the catalog with my pre-approved limit and account #. Placed an order for less than half of the small limit, then received an email a few days later saying I've been denied credit and would receive a letter in the mail!! Very deceiptful and i didn't needed...
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1.0
#1139385
I have never had a bad taste from anything. Never had shipping issues. Never had bad customer service. The only argument I have is the portion sizes. Its 24.99-59.99 for ONE POUND of their foods. That is way too high. It would not be so bad if shipping were free. I...
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#1130661

Featured

Last Christmas I ordered from them, as I have been doing every couple of months. First they assured me if I paid extra they would get it to my family on time. Ha! They didn't ship it for five days and then used the post office as an excuse. I decided to try again. They...
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Anonymous
Anonymous

Since having cancer treatments had absolutely NOTHING to do with the complaint, even mentioning it disgusts me. Looking for sympathy, nothing more. And this is coming from a...

Anonymous
Smitty

I'm really sorry that you are so ill. I hope you will recover and feel better !Disappointing service when trying to do something nice is a bummer.You already feel horrible an...

1.4
I didn't like
  • Non responsive customer service
#1086754