Contact The Swiss Colony Customer Service
The Swiss Colony Phone Numbers and Emails
Toll-Free Number:
-
(800) 913-0743
Customer Service:
-
(800) 913-1399
-
(608) 325-1005
Headquarters:
-
(608) 328-8400
The Swiss Colony Email:
How to Contact The Swiss Colony?
Most Popular Number:
| Total calls: 1 164 | Issues resolved: 89 | Last call: May 19, 2025 |
The Swiss Colony Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
The Swiss Colony Customer Service is rated at 2 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call The Swiss Colony is 8009130743. 76% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 64% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 4 minutes.
Be prepared for the call as The Swiss Colony may ask you for the following information to identify you as a customer: first and last name, order id or tracking no or address or zip code.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
The Swiss Colony Customer Service is rated at 2 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call The Swiss Colony is 8009130743. 76% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 64% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 4 minutes.
Be prepared for the call as The Swiss Colony may ask you for the following information to identify you as a customer: first and last name, order id or tracking no or address or zip code.
People call The Swiss Colony mainly because of request for information, shipping and delivery.
33% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact The Swiss Colony is socialsc@swisscolony.com.
Customers evaluated the effort they needed to make to contact customer service as easy.
Contact Information
The Swiss Colony Website:
The Swiss Colony Help Center:
Corporate Office Address:
Fax:
The Swiss Colony Customer Service Reviews
Good service respectful agent all items available an accurate day of approximate delivery gained extra credit I am glad II purchased this and I am to purchase in the near future
How Good is The Swiss Colony's Customer Service?
Summary of The Swiss Colony Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call The Swiss Colony?
Payments and Charges Question:
- “Bill”
- “Make a payment”
- “Billing”
Request for Information Question:
- “Order status”
- “I need to ask a question.”
- “Double check order status”
Shipping and Delivery Question:
- “My friend Alan Claibourn, in Stockton California has not got his package yet? Was wondering how long it was gonna take for it to get to Stockton California”
- “Order delivery dates”
- “My package was supposed to be here before Christmas no package”
Account Question:
- “Every time I go to find my account I can't find it”
- “Pay balance due”
- “I need my account number please”
Product/ Service Question:
- “Foot massager doesn’t work. Need to return it”
- “Foot massager quit working only minutes after started using”
- “Problem with order”
Return/ Replace Question:
- “I want to.change a order.dont.fix”
- “Return”
- “Order correction”
Employment Question:
- “To send a check to payoff back bill need address”
- “Pay off account”
- “Job”
Activation/ Cancellation Question:
- “Cancel order”
- “To cancel a order and then reoder”
- “Cancelling my order”
Staff Question:
- “Customer service”
- “Customer service requested call back”
Refund Question:
- “Refund”
- “Need to get a refund on a order not revived”
- “Refund check not received”
Cards Question:
- “Credit card”
- “Need to change credit card on file”
- “Out standing gift card”
Other Question:
- “Need fax”
- “Red yr fax and why is it not accepting”
- “Mailing prices”
Compare The Swiss Colony Customer Service To
Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
