Contact Information

The Swiss Colony Phone Numbers

Toll-Free Number:

  • (800) 913-0743

Corporate:

  • (608) 328-8400

Customer Service:

  • (800) 913-0743
  • (800) 913-1399
  • (608) 324-6000
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Corporate Office Address:

The Swiss Colony
1112 Seventh Ave.
Monroe, Wisconsin 53566-1364
United States

Fax:

(608) 324-4473

Help in Social Networks:

Summary of The Swiss Colony Customer Service Calls

446 TOTAL
CALLS
73% SUCCESSFUL
CONNECTIONS
03:31 AVG CALL
DURATION
43% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Customers Contact The Swiss Colony to Ask about:

Payments and Charges Question:

  • “My bill”
  • “Making payment”
  • “Automatic payments” , Review # 1691422

Account Question:

  • “My account”
  • “Pay off account”
  • “An account was open in my name”

Request for Information Question:

  • “Ask a question”
  • “When can I order Sugar free chocolate dipped cookies”
  • “Checking on my account”

Shipping and Delivery Question:

  • “Havent received pastrys”
  • “Where is my order”
  • “I need to know if you deliver all around the planet”

Return/ Replace Question:

  • “Sent back wrong return label”
  • “Returned order”
  • “My order was returned as not deliverable”

Employment Question:

  • “W2”

Product/ Service Question:

  • “To order a brochure”

Cards Question:

  • “Out standing gift card”

Other Question:

  • “To see if l got the buy here pay later”
  • “I have not yet received a catalig this season”
  • “Catalog”

The Swiss Colony Rating Stats

2.3 out of 5 stars
based on 107 reviews
See all 207 reviews

Rating trend

About

Top The Swiss Colony Services

Customer Care, Shipping Service, Delivery Service

Top The Swiss Colony Products

Account, Gift Basket, Website

The Swiss Colony Pros and Cons

Pros: Products, Love the petite fours, Speaking with a lady with same life experance as me, Products flavor, Mother in law said tasted good just very small

Cons: Way they handle payment, Suck, Shady way they handle business when there is a death, Rude people, Non responsive customer service

Summary

The Swiss Colony is a retail store of foods. It was founded in 1926 by young student as a store of cheese in his own basement. Company is headquartered in Wisconsin, Madison. The Swiss Colony has a wide assortment of products including cookies and bars, fruitcakes and gingerbread, pastries, candies, chocolate, gift baskets, cheese, sausages, ham, other meats, assortments, fruits, nuts, snacks, cakes, torts and pies. Also company offers clothing and home gifts including collectibles and decorations, crystal and figurines, home accessories, jewelry, toys and games, women's gifts, men's gifts and gift certificates. The Swiss Colony has great customer service that can be reached by phone.

The Swiss Colony reviews and complaints

The Swiss Colony is ranked 14 out of 353 in Food Delivery category

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The Swiss Colony Stats

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Number of Comments

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Number of Calls

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