Product: The Swiss Colony Customer Care Clear all filters (41 of 41 reviews match)
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The Swiss Colony in Houston, Texas - Poor coustomer service

1.0
Details
Coustomer service reps lie.Bought tablet worked for a few months returned it Waiting for refund getting the run around about my refund.
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1 comment
TheSwissColonyCares
#1746603

We are sorry to hear this. Please email us your contact information to socialcs@sccompanies.com and we will be happy to look into this for you!

Review
#1651769 Review #1651769 is a subjective opinion of poster.
Service
The Swiss Colony Customer Care
Reason of review
Return, Exchange or Cancellation Policy
Loss
$149
Preferred solution
Full refund
1.0
Details
you should have the records of order for 916 608 152 9844:" julia had called and arranged for 1/2 an order to be sent to her address/and therefore pd for 1/2 an order 27.00: 12/1/18, with the understanding your company "Swiss colony" would send her the other half....in...
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1 comment
TheSwissColonyCares
#1743809

Please email us at socialcs@sccompanies.com with your name and zip code. We will be happy to look into this for you!

Review
#1646509 Review #1646509 is a subjective opinion of poster.
Service
The Swiss Colony Customer Care
Pros
  • Good products
Cons
  • Non delivery
  • Billed for product not received
  • Billed for product not received and harrassed
Reason of review
Poor customer service
Loss
$90
Preferred solution
Price reduction
5.0
Details
I'm not upset with anything y'all took my payment and I was very satisfied I like your company I plan to order again y'all have been great thank you so much for everything
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1 comment
TheSwissColonyCares
#1731382

Thank you for letting us know. Your comments are appreciated and thank you for taking the time to tell us. Have a great day and please let us know if we can be of further assistance.

Review
#1618902 Review #1618902 is a subjective opinion of poster.
Service
The Swiss Colony Customer Care
Reason of review
Good customer service
1.0
Details
7/3/2019 i called,requested customer service &was given people who couldnt speak english.50 minutes later i got customer service.she was rude,& i have been a customer for over10 years.no more.if you call to order something,now you get a computer.i quit.satisfaction...
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1 comment
TheSwissColonyCares
#1712000

We're sorry for any inconvenience we have caused you. Can you please email us at socialcs@sccompanies.com with your contact information so we can look into this for you?

Review
#1576561 Review #1576561 is a subjective opinion of poster.
Service
The Swiss Colony Customer Care
Cons
  • Misshandled my requested payment option
  • Rude people
  • Hiring forigners who cant speak english
Reason of review
Problems with payment
Preferred solution
Let the company propose a solution
Still on the phone with them right now while I am typing this. As a matter of fact, I have my home phone and my cell phone going, listening to the computer loop. On the home phone, it's been an hour and twenty minutes approximately, the cell phone approx. 27 minutes. I...
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1 comment
TheSwissColonyCares
#1676835

We do apologize for the delay in response. We would like to look into this and make it right.

We only want our customers to have great customer service. Thank you for bringing this to our attention. We want to help. Please send us an email to socialcs@sccompanies.com with your contact information so we can help answer your questions.

Please reference this post as well.

We will be waiting for your email. Thanks for reaching out.

Review
#1499917 Review #1499917 is a subjective opinion of poster.
Service
The Swiss Colony Customer Care
Reason of review
Poor customer service
1.0
Details
my bill was 400 I paid 365 and I sent 4 letters and you never reconciled it and you continue to charge fees
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1 comment
TheSwissColonyCares
#1676830

Hello, we apologize for the delay in response. We would like to look into this for you.

Please send us an email to socialcs@sccompanies.com with your contact information so we can look into your account.

Please reference this post as well. We will await your email.

Review
#1488142 Review #1488142 is a subjective opinion of poster.
Service
The Swiss Colony Customer Care
Reason of review
Problems with payment
Preferred solution
Let the company propose a solution

The Swiss Colony in Lehigh, Iowa - Wonderful

I went tbrough customer service to get my acvount information. It worked out just great!!
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Review
#1460390 Review #1460390 is a subjective opinion of poster.
Service
The Swiss Colony Customer Care
2.3
Details
Have been a BIG customer of Swiss Colony for several decades. It is a Christmas tradition for me, my kids, and now their families. This year, I experienced multiple failures of the Swiss Colony website, and only once was I able to reach an actual person to talk to. The...
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2 comments
Anonymous
#1625274

"but we're very busy right now" "you're going to have to be patient" TRANSLATION: It's @#$# Christmas and everyone is calling in at the same time. It doesn't matter if you've been a customer decades or minutes.

Wait your @#$# turn you old crone and we'll get to you! Listen and understand, no one cares how long you've been with a company...When something major is going on that causes "multiple failures" for you it may have happened to others who need to be helped as well. Strange my @#$# showed up on time as it has for the past forever. If it didn't, I wouldn't rail on as if...

I wonder if those decades are starting to wear on you and the failures are your fault.

At the end of the day, no one cares about your dropping out.... This is the point where losers like you say "you must work for (insert company you're mad at)."

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Review
#1442198 Review #1442198 is a subjective opinion of poster.
Service
The Swiss Colony Customer Care
Cons
  • Non responsive customer service
  • Hard to get help on-line or by phone
  • Worst attitude ive ever experienced from customer service agent
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
1.0
Details
My online account shows I have a credit line, and I ordered several items, including business accounts, for Christmas. They sent a letter to me after Christmas stating I would need to send certified funds; credit line is still showing, and I realized the items did not...
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1 comment
TheSwissColonyCares
#1676823

Hello, we apologize for any inconvenience this has caused. Please send us an email to socialcs@sccompanies.com so we can look into this issue and review the situation. Please include your contact information as well as reference this post please.

Review
#1440393 Review #1440393 is a subjective opinion of poster.
Service
The Swiss Colony Customer Care
Reason of review
Problem with delivery

Contact The Swiss Colony Customer Service

Mailing Address:
The Swiss Colony
1112 Seventh Ave.
Monroe, Wisconsin 53566-1364
United States
Phone:
(608) 324-6000
All The Swiss Colony Contacts

The Swiss Colony Reviews

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The Swiss Colony reviews

The Swiss Colony in Cashiers, North Carolina - Didn't get my Order

Where is my order that I ordered on the 12/18/18
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Review
#1437762 Review #1437762 is a subjective opinion of poster.
Service
The Swiss Colony Customer Care
Reason of review
Order processing issue