Product: The Swiss Colony Delivery Service Clear all filters (10 of 10 reviews match)
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I ordered a tin of mixed nuts on December 21 and my notification saids it will be delivered on the 28th. Then Itrsck it today to see if delivered snd it dsifs January 2nd. It should not take two weeks to deliver a tin of mixed nuts. I guess it’s the first time I...
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1 comment
UsingMyBrain
#1620726

Speaking as a long-time HAPPY customer of Swiss Colony, cut off for ground, standard delivery this year was Wednesday 12/19. Standard shipping for most companies is 5-7 business days.

You ordered 1+ business days before Christmas. 5-7 business days from the 21st is up to and including the 2nd of January.

Additionally, MANY parts of the US experienced very nasty weather in the past week or two. So I guess allowing the company to do their job to the best of their ability, along with relying on FedEx and USPS to do their jobs, and get it to you within that 5-7 business day window was too much to ask for you????

Review
#1435590 Review #1435590 is a subjective opinion of poster.
Service
The Swiss Colony Delivery Service
Reason of review
Problem with delivery

The Swiss Colony - Paid extra for delivery

I paid extra to have my package delivered to my granddaughter for thanksgiving and it won’t be delivered until after thanksgiving it was supposed to be their desert, I want my money back.
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Review
#1405936 Review #1405936 is a subjective opinion of poster.
Service
The Swiss Colony Delivery Service
Reason of review
Problems with payment
In the latest Swiss Colony catalog 'Holiday 2018' at the top of several pages it clearly states DELIVERED PRICE "Each price already includes discounted shipping & processing". When I received the invoice with my order it had a shipping charge on it. I contacted the...
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1 comment
h.kitchener
#1575762

It seems like every company now has some trick to mislead customers. Best to not purchase from them again when this happens.

Review
#1375225 Review #1375225 is a subjective opinion of poster.
Service
The Swiss Colony Delivery Service
Reason of review
Pricing issue
Loss
$13
Preferred solution
Price reduction
1.6
Details
I asked for the delivery on Dec. 20, to be there for my father's birthday, and they sent in September.Why sent out catalogs in September if you can not get a later delivery,They only care about making a buck. not us. The day I got the confirmation order I told them it...
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Review
#1361761 Review #1361761 is a subjective opinion of poster.
Service
The Swiss Colony Delivery Service
Cons
  • Delivery and solution
Reason of review
Order processing issue
Loss
$49
Preferred solution
Let the company propose a solution
Tags
  • Delivery Dates Meaningless
1.3
Details
I ordered a favorites collection of sausages, cheeses, cheese dips, etc...for my family for Christmas Eve. Upon opening for dinner, I was frustrated to see that it contained none of the cheese logs or cheese dips, and they had took it upon themselves to substitute...
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Review
#1186624 Review #1186624 is a subjective opinion of poster.
Service
The Swiss Colony Delivery Service
Reason of review
Not as described/ advertised
4.2
Details
I ordered Dec.14th.I opted for the credit. I was approved and my order arrived 5 days later. The products were fine and presented nicely. I admit that it took a bit to access my credit account to set up payments but the statement with the account number did arrive...
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Review
#1175805 Review #1175805 is a subjective opinion of poster.
Service
The Swiss Colony Delivery Service
Reason of review
Good customer service
SOME OF MY ORDERS WERE NOT DELIVERED, SOME WERE VERY LATE, AND SOME WERE NOT WHAT I HAD ORDERED, YET I WAS BILLED FOR EACH OF THE ITEMS AND NOW MY PAYMENT BILLING HAS ARRIVED LATE, WHATS UP PEOPLE?I WAS IN BED AT THE TIME OF MY ORDER BECAUSE OF A BACK INJURY. I COULD...
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1 comment
Anonymous
#1360094

We are so sorry to hear this. We never want to let a customer down with our service.

Please send us an email to socialcs@sccompanies.com with your contact information so we can look into your order and help get this resolved. We look forward to hearing from you soon.

Swiss Colony Customer Service Department

Review
#1045968 Review #1045968 is a subjective opinion of poster.
Service
The Swiss Colony Delivery Service
Pros
  • Loved the one item that was delivered
Cons
  • Non delivery
  • Way they handle payment
Reason of review
Problem with delivery

The Swiss Colony Delivery Service Review

I ordered 24 count pettifours for my mother in Maryville nursing home a week before Christmas delivery on my bill said as soon as possible no date. Well they still havent been delivered and my mother has passed away . So dont deliver and i wont pay
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Review
#983285 Review #983285 is a subjective opinion of poster.
Service
The Swiss Colony Delivery Service
Reason of review
Order processing issue

The Swiss Colony Delivery Service Review

4.5
Details
I have always ordered at holidays and have enjoyed all the products especialy the cheesecake.!delivery good the best for your dollar
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Review
#973591 Review #973591 is a subjective opinion of poster.
Service
The Swiss Colony Delivery Service
Reason of review
Good quality

Contact The Swiss Colony Customer Service

Mailing Address:
The Swiss Colony
1112 Seventh Ave.
Monroe, Wisconsin 53566-1364
United States
Phone:
(608) 324-6000
All The Swiss Colony Contacts

The Swiss Colony Reviews

  1. 53 reviews
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  5. 8 reviews
The Swiss Colony reviews
I have ordered from Swiss Colony for several years but I think this will be my last year. I ordered 4 or 5 different things to be sent out for Christmas well I got informed that it should be delivered by the 7th of Dec come on that isn't a Christmas Gift it's a late...
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2 comments
Anonymous
#1254791

Hi Judy, we are sorry to hear your disappointment. With it being such a busy time for mail carriers as well as our shipping department our Christmas Delivery is between the 5th and 24th of December to make sure you have the items for Christmas.

Our items can be kept in the refrigerator until ready to consume. If you would like to discuss further please emails us at socialcs@sccompanies.com referencing this post so we can look into your order further and help if possible.

Have a Happy Holiday Season. The Swiss Colony Customer Service Team

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Review
#964729 Review #964729 is a subjective opinion of poster.
Service
The Swiss Colony Delivery Service
Reason of review
Problem with delivery
Preferred solution
examine schedule