Have been a BIG customer of Swiss Colony for several decades. It is a Christmas tradition for me, my kids, and now their families.
This year, I experienced multiple failures of the Swiss Colony website, and only once was I able to reach an actual person to talk to. The agent I spoke with had a terrible attitude; actually said to me "I'll try to help, but we're very busy right now" - and the tone of voice told me I was inconveniencing her. Then she needed to transfer me to another department, and as she started to do so her words were "you're going to have to be patient". I had worked thru the website and/or been on hold for 45 minutes, and I was not yelling or otherwise being mean to her.
I consider I had already been pretty patient. I finally hung up. Love their product, but am paying big bucks for what I can buy elsewhere.
I think this tradition is done in our family. And I will make my feelings known to anyone I talk to from here on out.
Product or Service Mentioned: The Swiss Colony Customer Care.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.
The Swiss Colony Cons: Hard to get help on-line or by phone, Worst attitude ive ever experienced from customer service agent, Non responsive customer service.